Knowledge Leadership: The Art and Science of the Knowledge-Based Organization
Author: Steven A Cavaleri
Business/ Management
Knowledge Leadership
The Art and Science of the Knowledge-Based Organization
Steven Cavaleri and Sharon Seivert with Lee W. Lee
"Knowledge Leadership is a timely response to a widely felt need within the KM field. Practical, readable and with sound foundations, it is a valuable guide for leaders who want their companies to become part of the elite Knowledge-based Organizations…. If you lead, you must read."
— Javier Carrillo, Director, Center for Knowledge Systems, ITESM, Mexico.
"Cavaleri and Seivert help us to understand what knowledge leadership is and show us how to recognize, develop and become knowledge leaders. If more people in business, the professions, and public and voluntary organizations use this book …we will all benefit."
— Colin Coulson-Thomas, Chairman ASK-Europe, Adaptation Ltd, author of The Knowledge Entrepreneur
"Kudos to Cavaleri and Seivert for sharing this enlightening volume…. This book provides a gold mine of tools and it is an invaluable guide to managers…"
— Lynn S. Quinn, Manager, Retail Human Resources, Eileen Fisher, Inc.
"The authors of this well-researched and clearly written book stimulate reflection with intriguing images and practical tools, and they guide towards action with examples from private, public, and not-for profit organizations."
— Ariane Berthoin Antal, Social Science Research Center Berlin and co-editor of The Handbook of Organizational Learning and Knowledge
"A refreshing scholarly perspective…. The authors offer an incisive analysis of how to develop and apply pragmatic knowledge in today's organizations. Realworld industry cases and scientific analyses of knowledge profiles support the conceptual and pragmatic framework while offering tools for bridging the knowing-doing divide."
— Yogesh Malhotra, Founding Chairman, BRINT Institute; Professor, Syracuse University, Whitman School of Management
In Knowledge Leadership, Cavaleri and Seivert describe the dawning of a new era in which individuals are "leading" rather than "managing" knowledge. In the past, many knowledge-based initiatives have failed because leaders underestimated the powerful link between knowledge and performance improvement — and also because they mistakenly thought that "information" was the same as knowledge. Cavaleri and Seivert claim that, while information is a necessary precursor to knowledge, it is not sufficient in itself for improving business performance.
The authors describe notable organizations that use the pragmatic knowledge strategies they describe to gain competitive advantage. Pragmatic knowledge is the result of individuals' developing a deeper understanding of how (and why) things work best in practice. The process of creating pragmatic knowledge transforms key lessons from systems thinking, total quality management, and organization learning into a powerful new business strategy.
To help readers apply the concepts and tools in this book, Cavaleri and Seivert draw on case examples and a decade of original cross-cultural research about knowledge leadership. They also invite readers to use The Knowledge Bias Profile to discover their knowledge leadership style. The book systematically outlines a user-friendly strategy for becoming a knowledge leader and for building high-performing, knowledge-based organizations.
Steven Cavaleri is Senior Executive Vice President of KMCI, Editor of The Learning Organization journal, and teaches at Central Connecticut State University.
Sharon Seivert is President of The Coreporation and Core Learning Services, and author of The Balancing Act and Working from Your Core.
Lee W. Lee is Professor of Management at Central Connecticut State University.
New interesting textbook: Public Opinion or Grover Cleveland
Housekeeping Management
Author: Matt A Casado
An Invaluable Text to Prepare Tomorrow’s Executive Housekeepers for Today’s Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager—capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era—the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author’s extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text:
- Covers management concepts and responsibilities
- Details structural planning for large properties, including models for staffing patterns
- Examines inventory and equipment management, characteristics of materials and supplies, linen and laundry room management, and cleaning functions
- Discusses personnel administration, including employee motivation, turnover, satisfaction, absenteeism, and cultural diversity issues
- Focuses on productivity and cost control, risk management, topical environmental issues, and hotel safety and security
Table of Contents:
INTRODUCTION TO HOUSEKEEPING MANAGEMENT.Management of Lodging Operations.
The Executive Housekeeper as Department Manager.
ORGANIZATION OF THE HOUSEKEEPING DEPARTMENT.
Structural Planning of the Housekeeping Department.
Housekeeping Staffing Patterns.
TECHNICAL SKILLS MANAGEMENT.
Management of Inventory and Equipment.
Characteristics of Housekeeping Equipment and Supplies.
Linen Management.
Laundry Room Management.
The Cleaning Function.
HUMAN RESOURCES MANAGEMENT.
Personnel Administration.
ADMINISTRATIVE CONTROLS.
Controlling Operations.
Risk and Environmental Management.
Index.
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