Fair Shares or Service Quality in Leisure and Tourism

Fair Shares: The Future of Shareholder Power and Responsibility

Author: Jonathan Charkham

This book shows the importance of shareholder interest and involvement, which both authors strongly believe will remain in the best interests of the company and the wider society in the 21st century.

Table of Contents:

	Abbreviations
	Introduction: Why a Book about Shareholders?	1
1	The Purpose of the Company	15
2	The Role of shareholders in the UK	27
3	The World of Regulation	40
4	The Development of the Joint Stock Company	44
5	Directors: The Legal Framework	51
6	Shareholders: The Legal Framework	61
7	The Role of Banks	79
8	The Ownership of Companies	88
9	Shares as a Home for Savings	95
10	The Private Shareholder	108
11	Narrower Share Ownership	118
12	Power: The Greasy Pole	126
13	The Rise of the Institutions	131
14	The Legal Obligations of Institutional Shareholders	140
15	Investment Strategy and Governance	155
16	The Institutions: Combined Action	166
17	Remuneration	178
18	Disclosure	193
19	The International Dimension	201
20	The AGM	205
21	The Obligations of Significant Ownership	223
22	Guarding the Guards	231
23	A Summary of Proposals for Reform	239
App. 1	Report of the Committee on the Financial Aspects of Corporate Governance (Cadbury Code)	245
App. 2	Directors' Remuneration: Report of a Study Group Chaired by Sir Richard Greenbury (Greenbury Code)	248
App. 3	Committee on Corporate Governance	254
App. 4	List of IFMA Members as at 1 July 1997	258
App. 5	Extracts from IFMA Fund Management Survey 1997	260
	Select Bibliography and References	262
	Index	267

Interesting textbook: Modeling Financial Time Series with S Plus or Temps

Service Quality in Leisure and Tourism

Author: C Williams

The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory and so quality management was not given a high priority until recently. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning theory, facilitating and understanding of service, its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.