Managing Humans Resources in the Hospitality Industry or Wireless Technology

Managing Humans Resources in the Hospitality Industry: An Experiential Approach

Author: Kathleen M Iverson

The hospitality supervisor of the future will be first and foremost a people manager, involved in leading, motivating, counseling and rewarding employees. Tomorrow's managers and supervisors must be prepared to take on new roles in the reengineered, highly participative organizations that are emerging. Managing Human Resources: An Experiential Approach will provide supervisors with comprehensive training in areas critical to their future success. It is an interesting and applied introduction to principles of supervision that will appeal to the career-oriented hospitality student.

• Part 1 is a management development component focusing on essential skill sets of supervisors including communication, problem solving, decision-making, and professional development. Part 2 addresses topics significant to managing human resources including selection, appraisal, counseling, discipline, and training. Finally, Part 3 provides an overview of organizational principles of the past and future including important contemporary topics such as organizational culture and change, strategic planning, diversity management, and the quality movement.
• The text will also include experiential components that allow students to apply concepts in situations similar to those they will encounter in the industry. It contains numerous real-life examples, experiential exercises, and skill testing opportunities that will keep students involved. Examples from the hospitality industry are dispersed throughout the book, allowing students to see principles in action.
• Each chapter opens with an Advanced Organizer to encourage students to cognitively connect thematerial that follows to their future career.
• Case studies, review questions, portfolio building projects, web-based learning components, and both individual and group experiential exercises will be included at the end of each chapter to create opportunities for students to apply the concepts they have studied.

Booknews

A textbook in which Iverson (Roosevelt U.) introduces students entering the hospitality industry to management principles by which to select, train, appraise, and motivate workers. Among the current aspects she includes are diversity, self-managed teams, coaching, the learning organization, personal mastery, career modeling, and behavioral interviewing. She covers essential supervisory skills, managing human resources, and organizational principles of the past and future. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

I. DEVELOPING MANAGEMENT SKILLS.

1. Leadership 2000.
2. Positive Communication.
3. Creative Problem Solving and Decision-Making.
4. Personal Mastery.

II. MANAGING AND DEVELOPING HUMAN RESOURCES.

5. Hiring Top Performers.
6. Training for Optimal Performance.
7. Leading through Motivation.
8. Performance Management.
9. Protecting Employee Rights.

III. A NEW ERA OF MANAGEMENT.

10. Labor Relations.
11. Evolution of Management Theory.
12. Strategic Management.
13. The Diversity Advantage.
14. The Quality Movement.
Index.

See also: Ultimate Cabbage Soup Diet or World of Street Food

Wireless Technology: Protocols, Standards, and Techniques

Author: Michel Daoud Yacoub

Featuring up-to-date material on second and third generation wireless systems, this new references covers GSM (Global System of Mobility) and CDMA (Code Division Multiplexing Access). It introduces third generation wireless networks based on the IMT-2000 system.

Booknews

Protocols, standards, and techniques are described for second- and third-generation wireless technologies, including those specific to wireless multimedia. Basic principles of wireless communications are introduced, and leading second-generation and third-generation technologies and wireless data technologies are examined. Appendices provide background tutorial information. The book is useful for telecommunications engineers, data communications specialists, network analysts and designers, computer and electrical engineers, technical personnel in the telecom industry, and undergraduate and graduate students in electrical engineering, wireless communications, and information technology. Annotation c. Book News, Inc., Portland, OR (booknews.com)