Employee Training Development and The Basics of Process Mapping

Employee Training & Development

Author: Raymond A No

Raymond Noe's Employee Training and Development sets the standard in this course area. First introduced in 1998, ETD became the market-defining text within 6 months of publication. Its popularity is due to the lively writing style and inspiring examples of the most up-to-date developments in training, research and in practice, including the strategic role of training and the use of new technologies in training. Employee Training and Development strikes a balance between research and real company practices. It provides students with a solid background in the fundamentals of training and development including needs assessment, transfer of training, designing a learning environment, methods, and evaluation.

Table of Contents:

Chapter 1 Introduction to Employee Training and Development
Chapter 2 Strategic Training
Chapter 3 Needs Assessment
Chapter 4 Learning: Theories and Program Design
Chapter 5 Transfer of Training
Chapter 6 Training Evaluation
Chapter 7 Traditional Training Methods
Chapter 8 E-Learning and Use of Technology in Training
Chapter 9 Employee Development
Chapter 10 Special Issues in Training and Employee Development
Chapter 11 Careers and Career Management
Chapter 12 Special Challenges in Career Management
Chapter 13 The Future of Training and Development
Glossary
Name Index
Company Index
Subject Index

New interesting book: Statistics for Business and Economics and Winning Grants

The Basics of Process Mapping

Author: Robert Damelio

Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The Basics of Process Mapping introduces process mapping and shows you how to use it in your organization.

Two levels of process mapping are detailed:
Relationship mapping, which gives a "macro," aerial view of work relationships and the flow of work, and highlights customer-supplier interactions.
Cross-functional process mapping, which gives a closer view of work as it is really performed, across functions, showing where specific process steps fall.

The book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting.

This book is great to use as a hands-on team resource, a training supplement, and a reference.

Table of Contents:

Introduction

1. WHY MAP A PROCESS

2. FLOWCHARTING

Flowcharting Symbols

How to Create a Flowchart

A Flowchart Example

3. PROCESS MAPPING

Collecting the Information Needed to Create a Process Map

Tips for Creating Process Maps

Process Mapping Pitfalls

Selecting a Process to Map

4. RELATIONSHIP MAPS

How to Create a Relationship Map

Relationship Map Interview

Interpreting Relationship Maps

Interpreting the Map of Phil's Garage

5. CROSS-FUNCTIONAL PROCESS MAPS

How to Create a Cross-Functional Process Map

Cross-Functional Process Map Interview

Interpreting Cross-Functional Process Maps

Interpreting the Map of the Muffler Replacement Process

6. ANALYZING A PROCESS

Further Reading