Tuesday, December 16, 2008

Principles of Digital Communication or Human Resources Scorecard

Principles of Digital Communication

Author: Robert G Gallager

The renowned communications theorist Robert Gallager brings his lucid writing style to the study of the fundamental system aspects of digital communication for a one-semester course for graduate students. With the clarity and insight that have characterized his teaching and earlier textbooks, he develops a simple framework and then combines this with careful proofs to help the reader understand modern systems and simplified models in an intuitive yet precise way. A strong narrative and links between theory and practice reinforce this concise, practical presentation. The book begins with data compression for arbitrary sources. Gallager then describes how to modulate the resulting binary data for transmission over wires, cables, optical fibers, and wireless channels. Analysis and intuitive interpretations are developed for channel noise models, followed by coverage of the principles of detection, coding, and decoding. The various concepts covered are brought together in a description of wireless communication, using CDMA as a case study.



Interesting textbook: So You Have to Have a Portfolio or Knowledge Creating Company

Human Resources Scorecard: Measuring the Return on Investment

Author:

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource programs.

'The Human Resources Scorecard' is essential for human resource executives, professionals, CEOs, CFOs, consultants, professors and other managers concerned with their businesses' bottom lines.
Jack J. Phillips, Ph.D. is a renowned expert of measurement and evaluation. He provides consulting services for Fortune 500 companies and workshops for major conference providers throughout the world. He is also an author or editor of more than 20 books and 100 articles.
Ron D. Stone is vice president and chief consulting officer for Performance Resources Organization. He is also director of the company's consulting practices in measurement and accountability. He has published numerous articles on the subject of ROI.
Patricia Pulliam Phillips is chairman and CEO of the Chelsea Group, a consulting and publishing organization that focuses on accountability issues in organizations. She works with organizations to implement measurement and evaluation processes.



Table of Contents:
Preface
Acknowledgments
Pt. IThe Need for ROI in Human Resources
Ch. 1The Business Case for ROI2
Approaches to HR Accountability3
Why ROI?12
A Credible Approach18
Barriers to Implementing the ROI Process34
Benefits of Implementing the ROI Process36
Final Thoughts38
References40
Ch. 2Initial Analysis and Planning42
Evaluation: Project Requirements43
Level of Objectives for HR Programs46
Linking Evaluation with Needs52
Planning for Measurement and Evaluation57
Shortcut Ways to Plan for the Evaluation62
Final Thoughts64
Further Reading64
Pt. IIThe ROI Process, Step-by-Step
Ch. 3Collecting Data During HR Program Implementation68
Measuring Reaction and Satisfaction69
Measuring Skill and Knowledge Changes83
Conclusion98
Ch. 4Collecting Data After HR Program Implementation100
Measuring Application and Implementation100
Capturing Business Impact Data140
Selecting the Appropriate Method for Each Level163
Shortcut Ways to Capture Business Impact Data165
Conclusion167
Ch. 5Isolating the Effects of an HR Program168
Preliminary Issues169
The Ten Strategies171
Using the Strategies194
Conclusion195
References195
Ch. 6Converting Data to Monetary Value197
Preliminary Issues198
Strategies for Converting Data to Monetary Values200
Converting Output Data to Contribution200
Calculating the Cost of Quality203
Converting Employee Time204
Historical Costs205
Internal and External Experts' Input205
Values from External Databases206
Participant Estimates207
Supervisor Estimates208
Senior Manager Estimates209
HR Staff Estimates210
Selecting the Appropriate Strategy210
Accuracy and Credibility of Data211
Conclusion214
References215
Ch. 7Monitoring the Cost of Human Resource Programs216
Cost Strategies217
Major Cost Categories222
Cost Accumulation and Estimation226
Summary232
Reference232
Ch. 8Calculating the Actual Return on Investment233
Basic Issues234
Benefit/Cost Ratio235
ROI Formula236
BCR/ROI Case Application237
Other ROI Measures241
Utility Analysis243
Consequences of Not Providing an HR Solution244
ROI Issues245
Conclusion248
References248
Ch. 9Identifying Intangible Measures249
Key Issues250
Employee Satisfaction252
Employee Withdrawal254
Customer Service256
Team Effectiveness Measures257
Conclusion260
References260
Ch. 10Communicating Results261
Why Be Concerned About Communicating Results?262
Principles of Communicating Results264
A Model for Communicating Results266
Shortcut Ways to Provide Feedback and Communicate with Clients298
Final Thoughts299
Pt. IIIImportant Issues with ROI Implementation
Ch. 11Forecasting the ROI302
Why Forecast ROI?302
The Tradeoffs of Forecasting304
Pre-Project ROI Forecasting306
Forecasting ROI with Reaction Data314
Forecasting ROI with Learning Data319
Forecasting ROI with Application of Skills and Competencies322
ROI at Level 4: Business Results325
Shortcut Ways to Forecast ROI325
Final Thoughts326
Ch. 12Implementation Issues327
Planning the Implementation327
Preparing the HR Staff337
Initiating the ROI Process343
Management Team346
Monitoring Progress and Communicating Results350
Conclusion350
References351
Pt. IVCase Applications
Ch. 13Sexual Harassment Prevention (Healthcare Inc.)354
Background355
Events Leading to Program355
The Program: Design, Development, and Implementation356
Why ROI?357
Data Collection358
ROI Analysis360
ROI Analysis Plan361
Reaction and Learning Data363
On-the-Job Application363
Business Impact364
Program Costs367
Monetary Benefits from Program368
Program Costs370
ROI Calculation371
Questions for Discussion372
Ch. 14Competency-Based Pay System (National Crushed Stone Company)373
Background373
Competency-Based Pay374
ROI Drivers375
Development and Implementation376
Evaluation Methodology377
Control Group Selection377
Evaluation Planning378
Results: Reaction and Learning381
Application/Use381
Business Impact384
Program Costs386
Intangible Benefits387
Forecast Value389
Questions for Discussion389
Ch. 15Absenteeism Reduction Program (Metro Transit Authority)390
Background390
Causes of Problems and Solutions391
Objectives of the Initiatives392
Data Collection393
Isolating the Effects of the Initiatives395
Converting Data to Monetary Values397
Costs for Initiatives399
Results: Reaction, Learning, and Application400
Business Impact400
Monetary Benefits401
Costs402
ROI Calculation403
Questions for Discussion403
Ch. 16Stress Management (Midwest Electric Inc.)404
Background404
Program Planning and Design407
Program Results419
Questions for Discussion438
Ch. 17Safety Incentive Program (National Steel)439
Background439
A Performance Problem440
The Needs Assessment440
The HR Solution441
The Measure of Success441
The Incentive Plan442
Implementation of the Incentive Plan442
Cost Monitoring443
Data Collection and Analysis443
Data Interpretation and Conclusion446
Calculating the Return on Investment447
Communication of Results447
Questions for Discussion448
Ch. 18Executive Leadership Development (Imperial National Bank)449
Background449
Initiation of the Leadership Development Program450
Data Collection Plan452
Reaction and Learning457
Application459
Business Impact461
Program Costs463
ROI Analysis469
Intangible Benefits472
Results474
Questions for Discussion475
Ch. 19Technology-Based Learning (United Petroleum International)477
Background478
Designing and Implementing the Solutions479
The Technology Learning Competency Program (TLC)480
Measurement Methods and Data Analysis481
ROI Model and Process482
The Data Collection Plan and ROI Analysis Plan483
Levels 1 and 2 Data486
Levels 3 and 4 Data486
Isolating the Effects488
Design and Implementation Costs489
Levels 3 and 4 Results491
ROI Results492
Intangible Benefits492
Learning Issues from the Study493
Reporting to Stakeholder Groups494
Questions for Discussion495
Self-Test: How Results-Oriented Are Your Human Resources Programs?496
Index505

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